Airwalk Reply, as part of Reply, a global systems integrator and consulting firm and AWS Premier Tier Services Partner, has announced that it has achieved the Amazon Web Services (AWS) Generative AI Competency in the category of Consulting Services. This specialisation recognises Reply as an AWS Partner that helps customers and the AWS Partner Network (APN) drive the advancement of services, tools, and infrastructure pivotal for implementing generative AI technologies.

Achieving the AWS Generative AI Competency in the Consulting Services differentiates Reply as an AWS Partner that has demonstrated technical proficiency and proven customer success, supporting customers to enhance productivity and accelerate the pace of business innovation and the development and deployment of cutting-edge generative AI solutions across industries. Reply possesses the experience and expertise demonstrated through successful projects addressing customer challenges using generative AI solutions. These solutions enable digital transformation strategies for augmenting the customer experience, delivering hyper-personalised and engaging content, streamlining workflows, and delivering actionable results powered by generative AI technology from AWS.

Filippo Rizzante, Reply's CTO, said, “We are proud to achieve the AWS Generative AI Competency in Consulting Services. Combining our deep AI experience and AI experts with the advanced capabilities of AWS’s generative AI technologies will help clients build new AI applications and solutions that bring significant value. We're excited to chart new territories in generative AI and drive real transformation for our customers.”

The AWS Competency Program aims to assist customers in connecting with AWS Partners who possess extensive knowledge and technical expertise in using AWS technologies and best practices to adopt generative AI. These AWS Partners facilitate the seamless integration and deployment of AWS-based solutions to meet the unique needs of all customers, from startups to global enterprises.

Since achieving the AWS Machine Learning (ML) Competency designation in 2020, Reply has been working with clients to implement ML and AI models in a manner that is repeatable, efficient, scalable, simple, and secure. Reply has generative AI frameworks and ready-to-use tools that leverage the power of generative AI spanning various domains, such as knowledge management, software development, customer interaction, supply chain, security, social media management, and more. Reply has already successfully integrated generative AI technology from AWS into some applications, covering multiple use cases like virtual assistants, contact centres, conversational search, content generation and summarisation, and many more business applications.

Michael Pawelke, Product Owner AWS Foundation Services at Audi AG said, “The generative AI chatbot developed by Reply will accelerate our cloud journey effectively. This chatbot is a great example of how innovative technology can be utilised to solve practical use cases within a very short time-to-market. It reduces barriers to search knowledge bases for our internal stakeholders and is expected to require limited additional effort to be extended to more use cases.”

Reply provides solutions on AWS, from digital transformation consultancy to managed services. With companies highly specialised in AWS technologies, Reply implements customer-tailored platforms and ready-to-use solutions with fast time-to-market natively built on AWS.
 

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